DSvats Return & Refund Policy – Wristwatch Products

At DSvats, we value your satisfaction and strive to ensure you have the best experience with our wristwatch products. Please read our return and refund policy carefully:

1. Returns Eligibility

• Products can be returned within 15 days from the date of delivery.
• To be eligible for a return, the wristwatch must be:
• Unworn and in its original condition
• In the original packaging with all tags, manuals, and accessories
• Products damaged due to misuse or accidental damage are not eligible for return.

2. Non-Returnable Items

• Personalized or custom-designed wristwatches
• Watches marked as “Final Sale” at the time of purchase

3. Return Process

• To initiate a return, please contact our customer support at svatsworld@gmail.com with:
• Your order number
• Reason for return
• Photos of the product (if applicable)
• Once your return request is approved, we will provide instructions for shipping the item back.
• Customers are responsible for return shipping costs unless the product is defective or damaged on arrival.

4. Refunds

• Refunds will be processed within 7–10 business days after we receive and inspect the returned item.
• Refunds will be issued via the original payment method.
• Shipping fees (if any) are non-refundable unless the return is due to a defective or incorrect product.

5. Exchanges

• We currently offer exchanges only for defective or damaged products.
• Exchanges must be requested within 15 days of delivery.

6. Damaged or Defective Products

• If your wristwatch arrives defective or damaged, contact svatsworld@gmail.com within 48 hours of delivery.
• Please include photos of the damage/defect for faster processing.
• We will provide a replacement or a full refund based on availability.

7. Contact Us

For any questions or concerns regarding returns or refunds, please reach out to our customer support team at:

Email: svatsworld@gmail.com

DSvats is committed to making your shopping experience safe and satisfactory.